Shipping policy
This policy outlines our procedures and guidelines on the shipment of products ordered through our website. Please read the following information carefully:
Ergohuman.store is now operated by Back2 International. Please note that all payments, invoicing, and deliveries for your orders will be securely processed and fulfilled by Back2.
Delivery locations
We currently offer delivery within the United Kingdom, including the Highlands and Islands. Contact us for prices beyond these locations.
For assembled chairs, we only deliver to the mainland UK. Contact us for pricing if outside of this area.
Delivery methods
We primarily utilise trusted courier services to deliver orders placed through our website.
Depending on the box's size, weight, and destination, we may use different delivery methods to ensure timely and secure delivery.
Please note that courier services will only deliver to your building's main entrance.
Processing time
Orders are typically processed and shipped within 2 business days after payment is confirmed.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping rates
Delivery rates are calculated based on the weight, size, and destination.
During checkout, you will receive shipping options and their corresponding rates for your selection.
Delivery time
Estimated delivery times vary depending on the destination and time of year. For most UK destinations, the delivery is within a couple of days, but this cannot be guaranteed.
Once your order has been dispatched, you will receive a tracking number via email that you can use to track the status of your delivery.
Delivery delays
While we strive to ensure prompt delivery of all orders, please be aware that unforeseen circumstances such as weather conditions or courier delays may affect delivery times.
If you experience any significant delays with your delivery, contact our customer service team at sales@back2.co.uk.
Order tracking
You can track your order's status by entering the provided tracking number on the courier's website. This will not provide a delivery slot, but it will let you know when your order is out for delivery.
If you encounter any issues tracking your order, please don't hesitate to contact our customer service team for assistance.
Shipping restrictions
Certain products may be subject to delivery restrictions due to size, weight, or other factors.
We reserve the right to refuse delivery to certain locations or impose additional delivery charges for orders that require special handling.
Contact us
If you have any questions or concerns about our online shipping policy, please email us at sales@back2.co.uk or call 020 7935 0351. Our customer service team will be happy to assist you.
By placing an order through our website, you agree to abide by the terms and conditions outlined in this policy. We reserve the right to amend or update this policy at any time without prior notice.