Refund policy

14-day returns policy

At Back2 International Ltd, we want to ensure you are satisfied with your purchase. However, if you are unsatisfied for any reason, we offer a 14-day returns policy. To ensure a hassle-free returns process, please read the following guidelines carefully:

Eligibility

To be eligible for a return, the item must be in the same condition that you received it, with tags, and in its original packaging. The product must show no signs of wear and tear.

Please inspect your order upon arrival and contact us if the item is defective, damaged, or if you have received the wrong item. You will need the receipt or proof of purchase.

Certain items, such as customised or personalised products, may not be eligible for return unless they are found to be faulty or damaged upon arrival.

Initiation of return

To initiate a return, please contact our customer service team at sales@back2.co.uk within 14 days of receiving your item. Please provide your order number and details of the item(s) you wish to return.

Return authorisation

After approving your return request, we will provide instructions for returning the item and schedule a collection date. Items returned without first requesting the return will not be accepted.

Please note that if you would like us to collect the item, there will be a collection charge based on your distance from our London warehouse (UK ONLY).

Packaging and shipping

Please pack the item securely in its original packaging to prevent damage during transit.

The returns will need to be sent to the following address:

Back2 International Ltd
40 Half Moon Crescent
London
United Kingdom
N1 0TJ

Inspection and refund

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will let you know if the return is approved.

If your return is approved, we will initiate a refund to the original payment method within 7 to 10 business days. Please note that, depending on your payment provider, the refund may take some time to reflect in your account.

If more than 15 business days have passed since we approved your refund and you have not received your payment yet, please contact sales@back2.co.uk for assistance.

Exclusions

Certain items may not be eligible for return, including:

• Products that have been worn and torn or are not in their original condition.
• Items returned after the 14-day return period.
• Customised or personalised products unless they are faulty or damaged.

Exchanges

The best way to secure the item you want is to return the item you have. Once the return is accepted, please purchase the new item.

Contact us

If you have any questions or concerns about our refund and returns policy, please get in touch with us at sales@back2.co.uk, and our customer service team will be happy to assist you.

By purchasing from Ergohuman.store, you agree to comply with the terms and conditions set out in this returns policy. We reserve the right to modify or update this policy at any time without prior notice.