Please note that if you are outside the UK, our delivery partners (e.g. FedEx / DHL / UPS) require a PID (personal identification number) for individuals OR an EORI and business VAT number for organisations. This is to facilitate customs clearance. Failure to provide this could lead to delays in your shipping. 

Our products are Delivered Duty Paid (DDP).

Unless otherwise agreed, Ergohuman Ltd includes all custom fees in the chair price shown. No additional custom fees are due.

In the UK, the prices are shown inclusive of VAT. However, outside the UK, customers must input their delivery address to activate VAT for their location. This is because different countries have different VAT rates. 

Our products are Delivered Duty Paid (DDP)

The chairs require minimal assembly upon arrival. We supply everything you need to build the chair and assembly takes around 15 minutes and can be managed easily by a single person. You can check out our assembly videos on our YouTube channel.

It's important that you set the chair up to align with your unique measurements for the most comfortable experience. The chairs include a user guide so you can make the necessary adjustments. Explore our adjustment guides on YouTube for more information.

Our chairs are designed to accommodate a wide range of users. Since everyone's body proportions differ, we can't specify an exact height limit for our chairs. If you are very tall (over 6'4"), you may feel the seat is not long enough for your thighs or sitting high enough. However, many customers over this height have found our chairs to be comfortable.

Please remember that we offer a 30-day hassle-free return policy. If you find that the chair does not fit your unique measurements, please contact us to discuss whether a different gas stem might be an option, or for a free return.

Both ranges offer the same superb adjustability and movement but are manufactured slightly differently to offer a choice of price points and styling.

Chair base material: Elite is polished aluminium; Ultra is nylon.

Chair arms material: Ultra arms are black nylon; Elites have polished aluminium detailing.

Chair mesh: Elite is upholstered in our T mesh which has a cotton-like feel; Ultra is upholstered in our W mesh – the red and white have red or white flecks through the mesh.

Chair frame colours: Ultra models come with a black, red, or white frame seat and backrest. Elite chairs come in black or light grey with polished aluminium detailing.

Chair controls: The styling of the lever controls under the seat on the left are different –the tension control is customised with a long lever in Elite chairs and with a red dial around the central main lever in Ultra models.

Ergohuman back support material: Backrest support is polished aluminium in Elite model and satin black aluminium on Ultras.

Weight loading: Elite office chair models are warrantied for persons up to 150 kg; Ultra gaming chairs for up to 110 kg.

Cerification: Elite chairs are certified for 24/7 use; Ultra chairs for 8 hour daily use.

NOTE:

Options: Ultras come fully loaded as standard with headrest, legrest, and coat hanger. These are optional extras on our Elite models. Please note that we do not stock coloured mesh Elites without headrests but these can be ordered on a longer lead time on request.

All our Elite models offer exceptional support and adjustability. There are some differences that can help you decide which suits you best.

Split back: Ergohuman and Mirus Elite both have a split back design for a more independent lumbar support. This offers slightly more flex when making micro-movements in your chair.

Lumbar pressure: Ergohuman Elite offers a more aggressive lower back support when lumbar tension is set to its highest level.

Backrest size: The Enjoy Elite chair has a single piece backrest integrated lumbar support and generous width. Larger customers comment on how they like the extra width on both the Enjoy and Ergohuman backs.

Backrest support: The Ergohuman Elite features a polished aluminium twin upright back support for a luxury, executive aesthetic.

All of our Ultra models offer exceptional support and adjustability. There are some differences that can help you decide which suits you best.

Split back: Ergohuman and Mirus Ultra both have a floating split back design for more independent lumbar support. This offers slightly more flex when making micro-movements in your chair.

Lumbar pressure: Ergohuman Ultra offers slightly more aggressive lower back support when lumbar tension is set to its highest level.

Backrest size: The Enjoy Ultra chair has a single-piece backrest, integrated lumbar support and generous proportions. Our larger customers comment like the extra width on both the Enjoy and Ergohuman backs, while other customers prefer the more streamlined Mirus back. It’s down to personal preference,

Backrest support: Ergohuman Ultra features a satin black aluminium twin back support for a luxury aesthetic. 

Accessories: The Enjoy Ultra model does not come with a coat hanger.

Ergohuman chairs offer more adjustable features than standard office chairs, allowing users to calibrate the chair to their body. This ensures that each individual experiences ergonomic comfort, proper fit, and support, which can minimise back pain, strain, and musculoskeletal issues. Our chairs have over a dozen adjustable features, including a height-adjustable seat and backrest, lumbar tension, seat slide, 5D armrests, and a free-float or lockable backrest recline. Plus you can add options like an adjustable headrest or a fold-out legrest for even more comfort.

Our chairs are made from a strategic composition of premium polymers and metal (and nylon on Ultra models)and all are upholstered with our exclusive, elastomeric mesh textiles. All components are easy to clean with a damp cloth and mild soap. The materials are highly durable and backed by a 10-year warranty so you can be confident that you'll enjoy your chair for more than a decade.

Our office chairs are available in two frame colours (grey and black) and six upholstery colours (black, grey, scarlet, blue, pink, and green). We offer three models of office chairs: Ergohuman, Enjoy, and Mirus. 

The Ultra gaming chairs are available in three models: Ergohuman, Mirus, and Enjoy. They are available in black, white, or red. Our special edition model – Ergohuman Carbon – comes in grey with carbon fibre detailing. 

All of our chairs have been engineered to suit gaming and office use. They all feature 5D adjustable armrests, free-float recline mode with lockable positions, adjustable seat and backrest height, seat slide, and a forward seat tilt. The gaming chairs come fully loaded with a legrest and headrest, whereas these are optional add-ons with the Elite office chairs. If you need assistance deciding which chair to get, please contact us, and we will be happy to help you.

For UK customers, orders are typically processed and shipped within two business days after payment is confirmed. Delivery is usually within a couple of days but this cannot be guaranteed.

For deliveries going outside of the UK, your Ergohuman chair is due to arrive in 1-2 weeks. We will send you tracking details once your order is dispatched so you can track it every step of the way.

IMPORTANT: If you are ordering your chair to Europe, please provide your PID number OR EORI and VAT number in the form that appears straight after you complete checkout. Alternatively, please contact us with your order number and this information. This information is requested by our delivery partners to help process your chair through customs. If we don't hear from you soon, we may need to reach out to ask for it, which could delay your order.

Ergohuman delivers across the United Kingdom and to mainland EU countries, plus Switzerland for free. If you live outside of these countries, please contact us to discuss delivery to your location.

Please refer to the tracking details that were emailed to you when your order was confirmed. If you are unable to access the location of your delivery, please contact us and we will happily assist you.

On the rare occasion that your product is damaged upon arrival, please take a photo then contact us immediately, and we will resolve the issue.

Unfortunately, courier services will only deliver to your building's main entrance. If you share an entrance, please ensure you are able to move the box or boxes to your private residence.

If, for any reason, you are unsatisfied with your purchase, we offer a 30-day returns policy. Please read our returns policy in full here: https://ergohuman.store/policies/refund-policy

In some instances – such as not liking a certain colour – we can offer an exchange. Otherwise, we may request that you return the chair, and we will issue a refund. Afterwards, you can reorder. Please contact us if you require an exchange, and we will work with you to find the best solution.

Yes, we take care of the shipping costs if you need to return an item. All you need to do is ensure you have all the original packaging for shipping it back to us. Please contact us at returns@ergohuman.store within 30 days of receiving your item to initiate your return.

If your return is approved, we'll initiate a refund to the original payment method within 7 to 10 business days. Please note that, depending on your payment provider, the refund may take some time to reflect in your account.

If more than 15 business days have passed since we approved your refund and you haven't received your payment, please contact returns@ergohuman.store and we will assist you.

All Elite office chairs and the Ergohuman Carbon gaming chair are warrantied for persons up to 150 kg. The Ultra gaming chairs are warrantied for persons up to 110 kg.

Ergohuman office and gaming chairs are backed by a 10-year warranty to cover any manufacturer defects. If you have any issues with your chair, please contact us and we will replace or repair any broken parts. We also offer continuity of supply, ensuring we get genuine replacement parts to you quickly.

Please contact our support team and we will assist you with repair or replacement parts.

Yes. Please contact us and let us know what you need, and we will get this sorted

for you as soon as possible, even if your model isn't on our website. We may ask you to send us a photo of your chair so we can identify the exact part you require.

Our chairs have a range of certifications to prove their safety, quality and durability.

The Elite office chairs and Ergohuman Carbon are BS 5459 certified, meaning they comply with regulations that ensure they are suitable for 24-hour use.

The Ultra gaming chairs are EN 1335 certified, meaning they comply with regulations that ensure they are suitable for 8-hour use.

Our chairs also have an ANSI/BIFMA X5.1 certification, which assures that they meet or exceed rigorous standards for quality, ergonomics, and durability.

Our UK headquarters is proud to have achieved the ISO 14001:2004 and ISO 9001:2008 certifications, demonstrating our commitment to quality and environmental responsibility.

Click here to read more about our certifications.

If you are ordering more than three chairs, please contact us for more information.

We offer free consultations via phone or email if you require assistance in choosing the right chair for you. Please contact us to arrange this. We want you to find the right chair for you, and we will take the time to walk you through the different features, styles, models, and colour options. 

After ordering your chair, if you are unhappy with the product for whatever reason, we offer free, no-hassle returns within 30 days of delivery. 

The best way to stay up to date with our news is to follow us on social media. We regularly update our YouTube, Instagram, TikTok, Facebook and Pinterest platforms with helpful information, insights, and offers.